Communication and Information

Age-friendly communities recognize that not everyone has a smartphone or internet access and that information needs to be disseminated through a variety of means. In an age where communication and information are more accessible and yet more fragmented, communities need to identify current means and methods of providing information to residents and ways to improve communications.


  • AARP TEK - TEK stands for Technology, Education, Knowledge.  AARP TEK workshops are fun, free, and hands-on learning events that teach older adults how to safely and effectively use personal technology devices, engage with social media platforms and access online resources.
  • SeniorNet - SeniorNet Learning Centers offer computer skills classes specifically designed for adults 50 and older. The page "Find a Learning Center" provides information about its programs in the United States, Japan, Malaysia and Sweden (SeniorNet).
  • A Platform for Aging in Place: The Increasing Potential of High-Speed Internet Connectivity - This report, by the AARP Public Policy Institute, discusses how the delivery of information and communication services over a high-speed Internet connection increase the potential for older adults to live independently, safely and comfortably in their own homes. 
  • For more AARP resources on Communication and Information, visit their website.
Text Formatting
  • Typography for Visually Impaired People - These notes sum up research and experience in designing paper
    documents for visually impaired people (
  • Making Your Word Documents Accessible - The right to accessibility extends to accessing electronic documents
    in formats that work correctly with assistive technologies including special computer hardware and software that is designed to help those with accessibility challenges (University of Washington).
  • E-Text: An Introduction to Alternative Format - Materials that are developed employing Universal Design for Learning (UDL) principles benefit all people, especially those with disabilities. People may ultimately need their information in Braille, audio, text-to-speech, or DAISY (Digital Accessibility Information System) talking books. With flexible electronic materials, creating these alternate formats becomes quicker and easier (Columbia University).
Tri-County Office on Aging (TCOA)
  • 2016 TCOA Needs Assessment - Information derived from an online and paper survey, 16 community forums and 2 public hearings.
  • Multi-Year & Annual Implementation Plan (2017-2019) - One of TCOA's goals is to ensure older adults have access to information and services to improve their ability to make an educated decision regarding their independence through improving transportation options and usability, focusing on TCOA’s consumer demographic needs. 
  • Community Resource Directory - This resource directory was created for service providers, older persons and individuals requiring long-term care and their families so that they can stay in touch with the many services available in the Tri-County Area.