Potholes

How can I report a pothole?


If you come across a pothole, please report it using Lansing Connect, a mobile and online service request system for the City of Lansing. You may upload a photo or video of the pothole and mark the geographic location on a map. Your request can then be tracked for follow up information. Most potholes are filled within 24-48 hours after reporting.

Pothole Repair Map



The interactive map below details pothole repairs completed in Lansing from 2016 to 2018. Type in an address or zoom in to a location to find information about pothole repairs completed in that area. Each colored marker indicates where pothole work orders were completed during a particular year. Typically, this involves multiple spot repairs and sometimes multiple streets or blocks worth of repairs. Reference the map's legend for more details.

What are potholes?

The City of Lansing Public Service Department understands your frustration when it comes to potholes. If you come across a pothole, please report it using Lansing Connect, a mobile and online service request system for the City of Lansing. You may upload a photo or video of the pothole and mark the geographic location on a map. Your request can then be tracked for follow up information.

Submit a Service Request 

Download the Mobile Application

How do potholes form?

Potholes form through freeze-thaw cycles. First, water enters the pavement through cracks and pores, softening the underlying soils. Next, the water freezes causing it to expand (think of making ice cubes in your freezer), pushing up the pavement, which will create more cracking. This stresses and weakens the pavement. After freezing, the water under the pavement melts and dries out. This leaves a hole beneath the pavement. As vehicles drive over the pavement, the weakened pavement cracks and falls into the hole, creating a pothole.

how potholes form

Why, when we patch a pothole, does the fix not last?

The materials used to fill potholes stick the best during warm and dry conditions, which isn’t always feasible. Potholes are created by water entering into the pavement during freeze-thaw cycles. Once a pothole is patched, the edges from the patch and the existing pavement are now new areas for water to enter the roadway. This will cause the process to repeat over time.