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1. What is the 54-A District Court's jurisdiction?
2. Where is the Court located?
3. What are the Court hours of operation?
4. Who do I make checks payable to?
5. What methods of payment does the Court accept?
6. How can I be excused from jury duty?
7. When will my bond be refunded?
8. How do I get a court appointed attorney?
9. For what languages are interpreters available?

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1. What is an Arraignment?
2. When Do I Appear for Arraignment?

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1. Where are you located?
2. What are your hours?
3. I recently purchased a home. Will my taxes on this home be about the same amount as the prior owner's taxes?
4. I have not been claiming a homestead exemption on my home. What should I do?
5. I do not have children in school. Is there a property tax exemption for this?
6. What is the difference between the Assessed Value and Taxable Value of my home?
7. Why did my taxes go up so much this year?
8. I bought my house this year. How can I estimate what my taxes might be next year?
9. How is my assessed value calculated?
10. I just bought my house. Shouldn't the assessed value automatically be half of what I paid?
11. I want to know what information you have on my property. How can I get this information?

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1. Why wasn't my trash picked up?
2. How do I get rid of household hazardous waste?
3. What should I do with my CFL light bulbs?
4. Does the City pick up Christmas trees?
5. How can I learn about composting?
6. Can I have a backyard compost pile in the City of Lansing?
7. Where can I get an affordable compost bin?
8. What if I have excess materials that will not fit in my recycling cart?
9. Where can I take my plastic bags that I get from grocery stores?
10. I am moving. What do I do with my recycling cart?
11. What can I put in my recycling cart? How do I get a recycling cart?
12. I change the oil in my personal vehicles. Where can I take my used oil for recycling?

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1. I received a nuisance fee billing statement and I do not feel I should have to pay this fee. How do I file a claim to get this fee removed from my tax bill?

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1. What is a misdemeanor?
2. Does the City Attorney's Office provide legal forms for court filings?
3. How do I request an adjournment of a City of Lansing case?
4. I filed a police report with the Lansing Police Department, and I want to check the status. Whom do I call?
5. How do I request prosecution in a misdemeanor matter?
6. I am the victim of a crime and received the crime victim's rights letter. What do I have to do? Am I required to attend the pre-trial hearing?

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1. What does the Office of the City Attorney do?
2. Can a citizen receive legal advice from the City Attorney's Office?
3. Where is the City Attorney's Office located?

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1. I am involved in a landlord/tenant dispute. Does the Office of the City Attorney handle this?
2. Someone made a complaint about a code violation on my property and I want to find out who made that complaint. Do I have a right to that information?
3. My neighbor's tree limbs and branches overhang my property. Can I trim them without permission? If the tree limbs and branches fall on my property, can I make my neighbor clean them up?

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1. What are ordinances?
2. How can I get a copy of the Municipal Code or a City ordinance?
3. How do I report ordinance violations (illegal activity)?
4. How do I report a Noise Ordinance violation?

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1. What is an Emergency Notification System?
2. Does the City of Lansing and Ingham County have an Emergency Notification System?
3. How can I be certain I can be contacted?
4. What information do I need to supply?
5. Do I have to pay extra for the CodeRED service?
6. Does this mean the County will be calling me constantly?

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1. I will be absent on election day, can I still vote?
2. What is an absentee ballot?
3. I registered to vote using the mail-in form. Can I vote absentee?
4. Who is eligible to received an absentee ballot?
5. How can I apply for an absentee ballot?
6. How soon do I need to request an absentee ballot?
7. Is there some way that I can automatically receive an absentee ballot for every election?
8. How can I be put on the permanent absentee list?
9. I'm in the military service or overseas. How can I vote?
10. Can I come to your office to cast my absentee ballot?
11. Can an absentee ballot be sent to me if I'm out of City, State, or Country?
12. Can an absentee ballot be sent to a Post Office Box?
13. Can anyone drop off my absentee ballot?
14. What are the hours that I can cast my absentee ballot in your office?
15. I made a mistake on my absentee ballot. Can I receive another absentee ballot?
16. When is the last day an absentee ballot can be mailed from your office?
17. When is the last day and time an absentee ballot can be dropped off?
18. When is the last day that I can vote an absentee ballot in your office?

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1. Can you cast an absentee ballot on election day?
2. Can I drop off my absentee ballot at my voting precinct?
3. Can I vote at my voting precinct after I have voted an absentee ballot?

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1. When are the polls open on election day?
2. Are rides provided on election day?
3. Is there assistance available at the precincts?
4. Can someone else assist me in voting other than pollworkers?
5. Are the voting precincts handicap accessible?
6. Will I need to bring any identification on election day?
7. Can I register to vote on election day and then vote?

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1. Who is eligible to vote in Michigan?
2. When is the last date that I can register to vote for the next election?
3. Does everyone have to register to be eligible to vote?
4. Do I need to re-register to vote?
5. I am a first-time voter. Is there anything special I need to know?
6. What if I am outside the US?
7. How do I to know if I reside in the City of Lansing?
8. Can I register to vote at the polls on Election Day, and then be able to cast my ballot?
9. How do I find out if I am already registered to vote in Lansing?
10. Do I need to re-register if I have moved away and moved back?
11. I have moved within the city limits but I didn't change my registration, can I still vote? If so, where do I vote?
12. What if I change my address?
13. What if my name changes?

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1. Why are windows broken or holes cut in the roof?
2. Why are holes cut in walls?
3. Is it possible to obtain a copy of the fire report?

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1. How can I get an investigation report?
2. What is the difference between a fire investigation report and a fire suppression report?
3. What kind and size fire extinguisher should I buy?
4. Where do I get fire extinguishers recharged?
5. How do I schedule an inspection?
6. If I am opening a business do I need an inspection?
7. Are sky lanterns legal in Lansing?
8. Where do I get a Knox Box?
9. If I have a Knox Box and change my locks, what do I have to do?
10. How many fire extinguishers do I need, and where should I place them?

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1. When should I call the fire department?
2. When should I call for an ambulance?
3. Who can I talk to concerning a fire code violation?
4. How can I get an ambulance report or fire report?
5. How can I become a firefighter?
6. Does the Lansing Fire Department charge for its services?
7. How many people work for the Fire Department?
8. What type of schedule do firefighters work?
9. How do I get a burn permit?
10. Can I schedule a station tour?
11. How do I schedule a fire safety presentation?
12. My child won't stop playing with fire. How can I get through to them?
13. How do I report a fire hazard?

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1. When will LFD be accepting applications again? Can I be placed on a contact list?
2. Are there any state or local residency requirements to apply?
3. What can I do to prepare for the application process?
4. Are there any volunteer firefighter opportunities at LFD?
5. Do you have to be a US citizen to apply with LFD?
6. If I was convicted of a felony, will this disqualify me from being hired by LFD?
7. What if I do not have a perfect driving record?
8. What are the age requirements for the position of Firefighter EMT?
9. How can I find out if a medical condition will disqualify me from being hired?
10. When is the Written Assessment Test? Is there a fee?
11. Are there any sample tests for the written assessment test?
12. Do I need to buy a book or study guide for the written exam?
13. When is the Physical Ability Test? Is there a fee?
14. What does the Physical Agility Test consist of?
15. What if I have completed the Candidate Physical Ability Test (CPAT) previously?
16. Will I get paid while I’m in the Academy?
17. I am already a certified firefighter or licensed EMT. Do I still need to attend the LFD Fire Academy?

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1. What is FOIA?
2. How do I file a FOIA request?
3. How long does it take to get records under FOIA?
4. What does it cost to get records pursuant to a FOIA request?

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1. I have a Lansing address. How do I know if it is within the City of Lansing boundaries?
2. What information is available regarding estimated payments?
3. What items are taxable beyond regular pay for residents?
4. What items are taxable beyond regular pay for non-residents?
5. What items are not taxable in the City of Lansing
6. What are some examples of things that are not deductible on my Lansing tax return?
7. Are there employers in other townships that are considered Lansing based employers?
8. What are some helpful hints regarding income tax in Lansing?

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1. Should I submit emergencies using Lansing Connect?
2. Does Lansing Connect track my location?
3. Can I enter a service request / report anonymously?
4. How is my contact information stored?
5. What devices can I use to submit a service request?

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1. How do I pay a parking ticket?
2. How do I dispute a ticket?
3. Can I get more than one ticket in the same day?
4. How much does a parking ticket cost?
5. Where is the Parking Services Office?
6. Can I park overnight?
7. What are parking meter hours/days?
8. Where should I park if I'm going to Court?
9. Where can I find a charging station for an electric car?

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1. Where can I have an Outdoor Wedding?
2. What Parks offer Pavilions for rent in Lansing?
3. How early can I reserve a pavilion?
4. How early can I reserve an outdoor wedding site?
5. Who do I call to report a tree down?
6. Where is the Cemetery Office?
7. How long can I book a Pavilion?
8. How many Community Centers does Parks and Recreation have?
9. Who do I call if there is trash in a park?
10. How many people can a wedding site hold?
11. What are the Parks and Recreation Office hours?
12. How do I rent a ballfield?
13. How do I rent a ball field?
14. Do you have a Dog Park in Lansing?
15. Can I bring my dog to any City of Lansing Park?

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1. When does the Board of Zoning Appeals meet?
2. What is a Comprehensive Plan?
3. What is zoning?
4. How can a property owner seek to amend the requirements of the Zoning Code?
5. How can I oppose a proposed change to the Zoning Code?
6. How do I obtain a Special Land Use Permit?
7. Can a requirement of the Zoning Code be waived (variance)?
8. What is the procedure for obtaining a variance?
9. What does the Board of Zoning Appeals do?
10. Can a decision of the Board of Zoning Appeals (BZA) be appealed?

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1. How can I contact the Department?
2. Why might I be stopped by the police?
3. What should I do if I am stopped on the street?
4. What should I do if I am stopped in my car?
5. Why does the officer ask for identification?
6. When a car is stopped at night, the officers shine their lights into the car. Why is that?
7. If I've only been pulled over for a traffic offense, why do other police cars show up?
8. Why does the officer sit in the car for so long? What are they doing?
9. I'd like to speak with someone regarding the officer's actions. What should I do?

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1. I have had my burglar alarm for years, why do I have to get a permit now?
2. Do I have to renew this permit and pay another $25?
3. The permit letter says that if I also have a monitored fire alarm with my burglar alarm, I need to show proof and the fee will be waived. What is a monitored fire alarm and what do I need to do?
4. The $25 fee seems like just another way for the City to make money. What is it for?
5. The permit asks me to sign my name that I agree to the Lansing Alarm Ordinance. I have not seen it, so why should I sign?
6. What if I have a question or dispute over an alarm, who do I go to?
7. I moved into a new house and it has a burglar alarm system. The owner stated he already has a permit. Is that permit valid for me?
8. What happens if I refuse to get a permit or refuse to comply with other sections of the Alarm Ordinance?
9. Who can I go to for help?
10. What is the best advice if you are considering an alarm?
11. What is the difference between a permit fee and false alarm fee?
12. Why are alarms in one calendar year held against me in the next calendar year?
13. What can I do to prevent false alarms?
14. How much are false alarm fee's?

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1. What are the due dates for property taxes?
2. What if I miss a due date?
3. Is there a grace period after the due date to pay your property taxes?
4. Are there payment plans available for property taxes?
5. Are senior citizens exempt from paying property taxes?
6. Are Veterans exempt from paying property taxes?
7. What if I am having trouble paying my Property Taxes?
8. When do you pay taxes at the County?
9. What are some helpful hints for paying property taxes?

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1. What is the Basement Backup Protection Program?
2. Who is eligible for the program?
3. What is the cost to the homeowner?
4. What device can be installed to fix the problem?
5. Am I responsible for maintaining the device?
6. What happens if I get another backup after a device was installed?
7. If tree roots and/or a damaged pipe is causing the basement backup, will a backwater valve solve my problem?
8. Are there insurance options to provide additional protection against backups?
9. Is the program available for rental properties?
10. Isn’t the City’s CSO project supposed to address wet weather sewer issues?
11. Will this program help me if my basement gets wet due to water seeping through the walls and windows?
12. If I am on the waiting list, how long before my problem is fixed?
13. How do I participate in the B2P2?
14. Who performs the work for the B2P2?
15. Can a homeowner perform the work?
16. Where can I find more information on the B2P2?

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1. A tree has grown onto electrical wires. Who do I call to get the tree pruned?
2. How do I get a new street tree?
3. I want the tree cut down. Who do I call?
4. What is wrong with my tree?
5. Brush fell from a City tree. Who do I call?
6. There is a fallen tree in the road or on the sidewalk. Who do I call?
7. My alley is overgrown with brush. Who should I report this to?

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1. I received a notice that says that I was violating the right of way ordinance. What does it mean?
2. I need a building permit. Who do I call?
3. How do I obtain an address for a vacant lot I just purchased?
4. I want to display a banner on a skywalk or over a street. Do I need a permit?
5. My neighbors have a lot of trash all over their yard, and it makes the neighborhood look unsightly. What can you do about this?
6. What newsletters are available and how do I sign up for them?
7. My neighbor does not mow or take care of their lawn. They have tall grass and weeds. Who should I call?
8. How do I report graffiti?

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1. I have a drive approach (the area in the driveway between the sidewalk and the end of the driveway to the road) that needs repair. Who do I contact?
2. My street is torn up due to construction, and I am unable to access my driveway; therefore, I parked on the street overnight and received a parking ticket. Who do I call to get this fixed?
3. I need a road cut permit for sewer work. Who do I contact?

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1. How do I get a recycling cart?
2. What if I have excess materials that won't fit in the cart?
3. Where can I take my plastic bags that I get from grocery stores?
4. I am moving. What do I do with my recycling cart?
5. I change the oil in my personal vehicles. Where can I take my used oil for recycling?

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1. My toilet is backing up and there is sewage in the basement. Who do I contact to find out what is wrong?
2. I have a general question about my sewer. Who do I ask?
3. What are the rates for connecting to the City of Lansing sewer system?
4. I have a business and use water in production. I discharge this water to the sanitary sewer. Do I need a discharge permit for this?
5. I noticed a sharp increase in my sewer bill this month over previous months with similar water usage. Why is this so much? What is the rate? Why wasn't I notified?
6. I noticed a discharge of clear water from a home to the curb. Is this an acceptable discharge and discharge location? Shouldn't this go directly to the sewer?
7. I have a separate meter for watering my lawn and garden. Why am I being charged sewer I&I for this water? I thought this was going to be a reduced charge because it doesn't discharge to the sewer.
8. I live near the Wastewater Plant. Lately I have noticed a foul odor coming from the plant. Isn't there something that can be done to control the odors from the plant?
9. Can I dump my Recreation Vehicle (RV) sanitary waste at the Wastewater Treatment Plant?
10. What is all the noise coming from the Wastewater Treatment Plant?
11. Do qualify for a credit on my sewer bill?
12. Can I get a sewer credit for filling a pool?
13. Why does it cost more for sewer services than water?
14. What can I pour down my drain? Oil/grease, paint etc.?
15. The cover to a catch basin/manhole is missing. Who do I call to investigate the issue?
16. A hole has opened up in a the street. Who do I call to have it looked at?
17. There is a strong sewer or rotten egg smell in or around my house. Who do I contact to take care of the issue?
18. My neighbor has a pipe that discharges water onto the sidewalk. When it's cold it freezes on the sidewalk causing a hazard. Who can I call to report the issue?
19. A city tree is causing my sewer to back up due to the tree's roots. What can be done to fix the issue?
20. The manhole cover has blown off and there is water bubbling out onto the ground. Who do I call to report the issue?
21. How do I apply for a Low Income Sewer Utility Credit?
22. The catch basin in the street is not draining. Who do I call to fix the problem?
23. My sewer is broken inside the City's right of way and in the street. It needs to be dug up and repaired. Why is it the property owner's responsibility to make the repair at their expense?

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1. My neighbor is blowing snow into the street. Who should I report this to?

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1. The sidewalk in front of my house is uneven. Will the City come fix it?
2. How do I know if the sidewalk in front of my house is scheduled for eventual replacement by the City?
3. I would like to repair my sidewalk. Do I need a permit?
4. My neighbors haven't shoveled their sidewalk yet. Can you make them do it?
5. My neighbor is blowing snow into the street. Who should I report this to?
6. The snow hasn't been removed from the Downtown sidewalks. Who do I contact?
7. My street isn't plowed yet. Can you fix this?
8. There is a dead animal in middle of the road. Who do I call about this?
9. There is a fallen tree in the road or sidewalk. Who do I call?
10. There is a pothole in the road. Will the City fix that?
11. How do I know when a sidewalk repair is my responsibility?
12. I would like to repair my sidewalk, but I cannot afford to pay for all of the charges. Would the city assist me in some of the fees?
13. There is a cave-in/sinkhole in the street or right-of-way, is that a City issue?
14. My gravel street needs grading or is dusty. Who should I report this to?
15. My street needs sweeping. Who should I report this to?

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1. Does the City of Lansing provide residential trash service?
2. How do I start new service?
3. I forgot to pay my trash bill and the City took my Blue Trash cart. How do I restart my service?
4. What happens if my trash is missed?
5. When is my trash pickup day?
6. Someone left trash in the street. Who do I report this to?

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1. What is this Combined Sewer Overflow project that I've been hearing about? Will my street be affected?
2. The construction workers with the Combined Sewer Overflow Project dug up my front yard, and I don't think they put down enough topsoil afterwards. What are you going to do about this?
3. I have a complaint regarding the Combined Sewer Overflow Program. Who should I contact?
4. I have a drive approach (the area in the driveway between the sidewalk and the end of the driveway to the road) that needs repair. Who do I contact?
5. My street is torn up due to construction, and I am unable to access my driveway. I parked on the street overnight and received a parking ticket! Who do I call to get this fixed?
6. I need a road cut permit for sewer work. Who do I contact?
7. I'm having trouble with my sewer. There is 1) a sewer back-up; 2) an odor; 3) water or sewage in the basement; or 4) basically something strange going on. What am I going to do?
8. There’s a sinkhole or cave in the street or Right-of-Way. Is that a City issue?

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1. My neighbor is blowing/raking the leaves from his yard into the road. What can you do about this?
2. Will the City pick up leaves and other yard waste material?
3. Can I put leaves in plastic bags?
4. Does the City pick up Christmas trees?
5. Can I have a backyard compost pile in the City of Lansing?
6. How can I learn more about composting?
7. Where can I get an affordable compost bin?
8. Do you take septic, porta potty, or camper waste?

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1. What is a sign?
2. Why regulate signs?
3. Are permits required for signs?
4. Do I need a permit for signs I hang in the window of my store?
5. Do I have to be licensed to install a sign?
6. What types of signs are there?
7. Are there any types of signs that are prohibited?
8. Are there any penalties for violation of the Sign Code?
9. Where can I get more information about signs?

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1. How do I report an issue?
2. How do I pay a bill or ticket online?
3. How do I apply for a job with the City of Lansing?
4. How do I contact Mayor Virg Bernero?

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1. What is a traffic ticket?
2. What are my options if I receive a traffic ticket?
3. What if I don't show up for my hearing?
4. How do I file a Motion to Set Aside Default Judgment?
5. Which offenses can have fines and costs waived?

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1. Is my business or my employee located in Lansing?
2. Is my business required to withhold for Lansing?
3. How do I register to become a withholding employer for Lansing?
4. Will I receive an account number for Lansing?
5. Should I send LW-4 forms to the City of Lansing?
6. My company contracts with a payroll provider. Does Lansing still need forms from the withholding company?
7. Who should the check be made payable to?
8. Where to send withholding payments?
9. When are withholding deposits due?
10. Withholding Overpayments
11. I forgot to send the L941 voucher along with my payment.
12. Should zero L941 vouchers be submitted if there is no withholding deposit?
13. Should I submit a zero annual LW-3 reconciliation at the end of the year?
14. Where do I send correspondence?
15. How do I request forms or notify Lansing of any status change with the company?